RETURNS AND SHIPPING


Returns & Refunds

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The following items are not refundable

 

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
  • Any item that is returned more than 30 days after delivery.

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  • If you haven’t received a refund yet, first check your bank account again. 

  • Then contact your credit card company, it may take some time before your refund is officially posted. 

  • Next contact your bank. There is often some processing time before a refund is posted. 

  • If you’ve done all of this and you still have not received your refund yet, please contact us at 

  • info@theuwatch.com

  • Sale items (if applicable) 

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

  • Exchanges (if applicable) 


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@theuwatchco.com

 

Gifts 


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

 

 

Shipping


Shipping is FREE on some items. The other items are charged at a flat fee of $7.95 (WORLDWIDE SHIPPING)


Depending on your delivery address, the overall transit time it may take for your exchanged product to reach you will vary.


When returning any item back to us, to ensure we receive it you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item as this is the carriers responsibility.  

We ship to the following locations. If you do not see your location listed here, please use the contact form to send us a quick message with your delivery suburb and country and we'll let you know if we're able to deliver to you. 

United States, Canada, Australia, United Kingdom , New Zealand 

Transit Time: 5-15 days

Europe

Transit Time: 15-25 days

Includes: Czech Republic, Hungary, Poland, Turkey, Austria, Belgium, Finland, France, Germany, Ireland, Netherlands, Spain, Sweden

 

All Other Countries

Transit Time: 20-30 days

Hong Kong, Indonesia, Korea (South), Singapore, United Arab Emirates, India, Sri Lanka

Please note that all transit times are approximate and may vary especially in peak season times such as Christmas and New Years.